Privacy Policy / POPIA

1. Introduction

The Water Cart (Pty) Ltd (Registration No: Available on request), trading as "The Water Cart", is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you interact with us via our website, telephone, WhatsApp, email or social media platforms.

2. Responsible Party

Company name: The Water Cart (Pty) Ltd
Registration No: available on request
Registered address: Cape Town, Western Cape, South Africa
Email: info@thewatercart.co.za
Telephone / WhatsApp: +27 71 727 4765
Website: www.thewatercart.co.za
Information Officer: The Information Officer

3. Personal Information We Collect

• Full name
• Contact telephone number, including WhatsApp number
• Delivery address
• Email address if you contact us by email
• Basic website technical data such as server logs

We do not collect or store credit card numbers, banking details, identity numbers or special personal information unless specifically required by law or with your explicit consent.

4. How We Collect Information

• When you place an order via WhatsApp, telephone or email
• When you complete a contact form on our website
• When you follow or message us through social media platforms
• Through basic server logs required for site security and technical maintenance

5. Why We Process Your Information

• To process and fulfil your water delivery order
• To confirm delivery details and communicate about your order
• To respond to queries, complaints or support requests
• To comply with legal, tax and record-keeping obligations

We will not use your personal information for any purpose other than the purposes set out above without your consent or another lawful basis under POPIA.

6. Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss, damage or unlawful processing. Access is limited to those employees, contractors or service providers who require the information for legitimate business purposes.

Order information may be stored on secure devices and communication platforms, including WhatsApp Business. Records are retained only for as long as necessary for operational, accounting, legal or compliance purposes.

7. Sharing of Personal Information

We do not sell, rent or trade your personal information. We may share information only where reasonably necessary:

• With delivery personnel solely to fulfil your order
• With professional advisers such as accountants or attorneys, subject to confidentiality
• Where disclosure is required by law, court order or government authority

8. Your Rights Under POPIA

• The right to be notified that your personal information is being collected
• The right to access personal information we hold about you
• The right to request correction or updating of inaccurate information
• The right to request deletion, subject to lawful retention obligations
• The right to object to certain types of processing
• The right to lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at info@thewatercart.co.za or +27 71 727 4765.

9. Direct Marketing

We do not engage in unsolicited direct marketing. Communications sent to you are generally limited to orders, operational updates or responses to requests initiated by you.

10. Cookies and Website Tracking

Our website uses only limited technical cookies or server logs necessary for functionality, security and maintenance. We do not currently use third-party marketing or advertising trackers.

11. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za or inforeg@justice.gov.za.

12. Contact

The Water Cart (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: info@thewatercart.co.za
Telephone / WhatsApp: +27 71 727 4765