Terms & Conditions

1. Definitions

"Company" means The Water Cart (Pty) Ltd. "Customer" means any person or entity placing an order with the Company. "Products" means Cape Aqua water and related products sold by the Company. "Website" means thewatercart.co.za and associated pages.

2. Acceptance of Terms

By placing an order with the Company via WhatsApp, telephone, email, website or social media, you agree to be bound by these Terms and Conditions. If you do not agree, you must not place an order.

3. Orders

• Orders may be placed via WhatsApp, telephone, email or our website.
• All orders are subject to product availability and delivery area confirmation.
• An order is confirmed only once acknowledged in writing, including via WhatsApp, by the Company.
• The Company reserves the right to decline or cancel an order where necessary.
• Bulk or corporate orders may be subject to separate pricing or commercial terms.

4. Pricing

• All prices are in South African Rand (ZAR) and include VAT where applicable.
• Prices may change without notice, but the price confirmed at the time of acceptance will apply to that order.
• A minimum order value of R400 applies unless otherwise agreed in writing.
• Delivery fees may apply for outlying areas and will be communicated before confirmation.

5. Payment

Payment may be accepted via Electronic Funds Transfer (EFT) or cash on delivery, subject to operational arrangements. EFT payments must reflect prior to or at the time of delivery unless credit terms have been approved in writing.

6. Delivery

Delivery is available to designated areas within Cape Town and surrounding areas approved by the Company. Delivery times are estimates only and may be affected by traffic, weather, power outages, supplier delays or other events beyond our control. Risk in the products passes to the Customer upon delivery.

7. Consumer Protection Act Rights

Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008. Customers are entitled to fair dealing and to receive products that are of good quality and reasonably fit for purpose, subject to our Returns & Refunds Policy.

8. Electronic Communications (ECT Act)

Electronic orders placed via WhatsApp, email or our website may constitute binding transactions once confirmed by the Company. Our company details are as follows:

The Water Cart (Pty) Ltd
Registration No: Available on request
Cape Town, Western Cape, South Africa
Email: info@thewatercart.co.za
Telephone: +27 71 727 4765

9. Limitation of Liability

To the fullest extent permitted by South African law, The Water Cart will not be liable for indirect or consequential loss arising from use of the website or products. Our total liability in relation to a claim will not exceed the value of the order giving rise to the claim.

10. Intellectual Property

All content on this website, including trademarks, logos, text, graphics and imagery, is owned by The Water Cart or its licensors and may not be copied or used without permission.

11. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. If a dispute arises, the parties should first try to resolve it directly. If unresolved, a complaint may be referred to the Consumer Goods and Services Ombud or the National Consumer Commission, where applicable.

12. Amendments and Contact

The Company may amend these Terms from time to time by publishing the updated version on the website. For queries, contact The Water Cart at info@thewatercart.co.za or +27 71 727 4765.